Frequently Asked Questions (FAQs)

Booking & Payment

How do I book an airport transfer?

You can book directly through our website, call us, or send a message via WhatsApp or Line.

What payment methods do you accept?

We accept cash, credit/debit cards, PayPal, and bank transfers.

Can I modify or cancel my booking?

Yes, modifications are allowed up to 24 hours before your transfer. Cancellations may be subject to a fee.

Do I need to book in advance?

We recommend booking at least 24 hours in advance to guarantee availability.

Airport Pick-up & Drop-off

Where will I meet my driver at the airport?

Your driver will be waiting at the arrivals area with a sign displaying your name.

What happens if my flight is delayed?

We track flight schedules, so your driver will adjust the pickup time accordingly.

Can I book a transfer from my hotel to the airport?

Yes, we provide one-way and round-trip services.

Vehicles & Services

What types of vehicles do you offer?

We offer private cars, minivans, minibuses, and luxury vehicles.

Is there a child seat available?

Yes, child seats are available upon request at no extra charge.

Do you offer shared transfers?

No, we only provide private transfers to ensure comfort and efficiency.

Pricing & Additional Costs

Are there any hidden fees?

No, our pricing is transparent with no hidden charges.

Do you charge extra for night-time transfers?

No, our prices remain the same 24/7.

Safety & Comfort

Are your drivers professional and licensed?

Yes, all our drivers are experienced, licensed, and trained for safe driving.

What COVID-19 precautions do you take?

Our vehicles are sanitized after every trip, and drivers follow health protocols.